Measures put in place include:
■ Advanced air ventilation system circulating fresh air from outside into the theatre
■ Transformed seating to implement distanced seating with reduced capacity
■ Staggered arrival times and a one-way system through the building to ease congestion
■ Social distancing throughout the building
■ Face coverings will be mandatory, unless exempt
■ Contactless e-tickets will be used
■ Cashless transactions
■ Hand sanitiser stations available
■ Regular cleaning of the theatre
■ Regular testing of actors and staff members
How will my ticket work?
Every ticket must be purchased in advance as an e-ticket or print-at-home ticket. This will allow us to let you enter the theatre more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. Tickets are available in fixed bubbles, usually 1, 2, 3 or 4 tickets are seated together and each bubble is distanced from others.
Will I need a face covering?
We will be ensuring that face coverings are worn. If you are exempt from wearing a face covering, please let us know when booking your tickets. People who are exempt from wearing face coverings will not be able to sit in the front row.
What should I bring?
Please keep your belongings to a minimum and with you at all times. We do not have a cloakroom.
Will I be able to buy interval refreshments?
You will be able to pre-order drinks, which will be at your seat when you arrive. Information on how to order will be sent in your pre-show email.
Will I need to have my temperature checked?
We won't require temperature checks, but please do not come to the theatre if you feel unwell. On arrival, we'll ask each member of your bubble to scan the NHS Test and Trace QR code on your mobile phone.
What are the social distancing rules?
On the lower level we have removed the bench seating and replaced it with individual seats in ones and twos. On the upper level, limited distanced seats are being used in ones, twos, threes and fours.
Whilst the capacity in the auditorium has been reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your face covering on at all times. We also ask you to maintain a safe distance around the building and when you are queuing to take your seats.
What else are we doing?
We will be cleaning the theatre thoroughly before every performance and regularly disinfecting. We have a new entrance into the lower level of the theatre from street level and a one-way system in place in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre.
What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. Contact the Box Office [email protected] or 020 8940 3633.
Please do not attend the venue if you:
What should I do if I become unwell after my theatre visit?
All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, you will be required to inform the Front of House staff, or if after the performance by contacting the Box Office [email protected] or 020 8940 3633.